Question 1

Where does Tow-Tow provide service?

Accepted Answer

Tow-Tow operates across the United States. Our headquarters and directly operated fleet are in Detroit, Michigan. Everywhere else we dispatch through a network of vetted independent towing and roadside operators. Enter your location in the app or the request form above and we will show you the nearest available provider.

Question 2

How fast can Tow-Tow reach me?

Accepted Answer

Arrival time depends on your location and traffic conditions. In metro areas most calls are reached within 30 to 45 minutes. When you book, we confirm an estimated arrival time before a vehicle is dispatched, so you know what you are waiting for instead of guessing.

Question 3

Is Tow-Tow available 24 hours a day?

Accepted Answer

Yes. We dispatch 24 hours a day, 7 days a week, including nights, weekends and public holidays. Breakdowns do not keep office hours and neither do we.

Question 4

What roadside assistance services do you provide?

Accepted Answer

Towing (flatbed, emergency and long-distance), flat tire change, battery boost and jump start, lockout service, emergency fuel delivery, snow and mud recovery, accident vehicle recovery, and cash for junk cars. Which services are available depends on the operators active in your area - the app shows what can be dispatched to your location before you book.

Question 5

How much does towing cost?

Accepted Answer

Cost depends on distance, vehicle type, the service required and where you are. Tow-Tow quotes your full price before anything is dispatched - no hidden fees, no surprise mileage charges, no after-hours surcharge. You approve the price first, then the driver is sent.

Question 6

Do I need a membership or an annual plan?

Accepted Answer

No. Tow-Tow has no membership, no joining fee and no annual subscription. You pay per job at the price quoted before dispatch. That works whether you need us twice a year or once a decade.

Question 7

How does the Tow-Tow app work?

Accepted Answer

Download the Tow-Tow app for iOS or Android, share your location and choose the service you need. The app finds the nearest available operator, shows you the price up front, and lets you track the vehicle on its way to you. You can also book by phone on (248) 835-7310 or through the request form on this page.

Question 8

Do you offer commercial or fleet roadside assistance?

Accepted Answer

Yes. Tow-Tow works with businesses running delivery vans, service vehicles, rental fleets and trucking operations, with account billing instead of per-job payment. Get in touch to set up a commercial account.

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