Dead battery in the driveway, a flat on Hylan Boulevard, or a car that won't restart after the ferry? Request a tow or roadside help through Tow-Tow any time, day or night. You'll see your price before anyone is dispatched, then get connected with an available operator near you.
Who We Are
Staten Island runs on cars more than any other borough. Most households own at least one, and a normal week can mean the Staten Island Expressway to work, a Verrazzano crossing into Brooklyn, a trip over the Goethals or Outerbridge to New Jersey, and plenty of short drives along Hylan Boulevard and Richmond Avenue in between.
That mix produces the same handful of problems: a battery that gives out on a cold morning, a tire that finds a nail or a pothole, keys locked inside at the mall, a tank that runs lower than expected in traffic, or a car that simply won't go any further.
Tow-Tow lets you request help for all of it from one place, by app, online or by phone. Tell us where you are and what happened, approve the quoted price, and an available partner operator is dispatched to you.
What We Offer
Pick the service that matches your situation. Not sure what's wrong? Choose towing and describe the problem in the notes field when you book.
When the car won't move, a partner operator can tow it to your mechanic, dealer or home, on the island or across the bridges. Flatbed or wheel-lift depends on your vehicle and the trucks available. Enter the drop-off address when you book so the quote reflects the distance.
Learn about towing →A pothole on Richmond Avenue, or a tire that's flat when you walk out in the morning. An operator mounts your spare so you can drive to a tire shop. No usable spare? Request a tow instead. On an expressway shoulder, pick the "On The Highway" option in the form.
Flat tire help →Winter cold and lots of short trips wear batteries down faster. A jump-start gets most cars running again in a driveway, a store lot or a commuter lot. If the battery won't hold a charge afterward, you'll know it needs replacing before the next cold morning.
Battery boost service →Keys on the seat, doors locked. An operator uses entry tools made to open vehicles without breaking a window. Request it from a shopping center lot, a South Shore beach lot, or right outside your own house, and get back in without waiting on a spare key.
Lockout service →Stop-and-go traffic toward the bridges can drain a tank faster than the gauge suggested. Fuel delivery brings enough gas to reach the nearest station, so an empty tank doesn't turn into a tow bill.
Out of gas? →After a collision on local streets, get the vehicle moved to a body shop, a storage lot or your home once police have cleared you to leave. Note visible damage when you book so a suitable truck is sent.
Accident pickup →Simple Process
Four steps from request to back on the road.
Why Tow-Tow
The quote arrives before the truck does. You approve it, then an operator is dispatched, so a late-night tow from the South Shore doesn't come with a surprise bill.
Breakdowns don't wait for business hours. Requests are accepted 24 hours a day, weekends and holidays included. Operator availability varies by time and demand, and you'll see what's available when you book.
Plenty of drivers need roadside help only once or twice a year. Tow-Tow charges per job, with no annual plan and no sign-up fee.
Partner operators pass background, licensing and equipment checks before joining the network, and carry commercial liability coverage.
Towing, flats, batteries, lockouts and fuel all start from the same form. No hunting for a different company for each problem.
Use the Tow-Tow app, the online form or the phone. The app lets you follow the operator on the way, which helps when you're waiting beside a busy road.
Coverage
You can request roadside assistance from anywhere on the island, ZIP codes 10301 to 10314. Enter your pickup address when you book and you'll see what's available before you commit.
Tow-Tow is a dispatch network, not a local garage, so there's no Staten Island storefront to visit. Help comes to you.
Driver Guide
Where you break down on Staten Island decides who can move your car.
On local streets, driveways and parking lots, you can request a tow or roadside help from Tow-Tow directly. That covers most calls: a dead battery outside your house in Great Kills, a flat in a New Springville shopping center lot, keys locked in the car near the ferry terminal.
On expressways, parkways and bridges, the rules are different. NYC traffic rules allow only a city-authorized arterial tow operator to remove a disabled vehicle from an expressway, parkway or bridge. That includes the Staten Island Expressway, the West Shore Expressway, the Korean War Veterans Parkway and the Verrazzano-Narrows Bridge. Police or the authorized operator for that stretch handle getting the car off the road.
The island's three New Jersey crossings, the Goethals, Outerbridge Crossing and Bayonne Bridge, are run by the Port Authority of New York and New Jersey, which manages incidents on its own bridges.
Once your car has been moved to a safe spot off the highway, you can request a Tow-Tow tow to take it the rest of the way to your mechanic, your home or a body shop.
Winter cold is hard on batteries, and snow makes the steep streets around Todt Hill and Grymes Hill slick. Low-lying streets near the South Shore and East Shore beaches can flood in heavy storms. If your car has been sitting in floodwater, don't try to start it. Request a tow instead; cranking a flooded engine can turn a repair into a replacement.
Common Questions
Tap Request Roadside Assistance on this page, open the Tow-Tow app, or call (248) 835-7310. Choose the service, enter your pickup address or ZIP code, add your plate number and a short note on what happened. You'll get a quote, and an available operator is dispatched once you approve it.
Yes, requests are accepted 24 hours a day, 7 days a week, holidays included. Whether an operator can reach you at a given moment depends on demand, weather and partner coverage nearby. You'll see what's available before you approve anything.
Not directly. NYC rules allow only a city-authorized arterial tow operator to remove a disabled vehicle from an expressway, parkway or bridge. Police or that operator will move your car off the road. After that, you can request a Tow-Tow tow to take it to your mechanic or home. If you're in danger or blocking traffic, call 911 first.
The price depends on the service, your vehicle, the distance and the time of the request. You'll see the full quote before anyone is dispatched, and nothing moves until you approve it. There's no membership fee. A tow to Brooklyn or New Jersey costs more than one across the island because of the distance.
It varies with your location, traffic, weather, demand and which operators are free nearby. Bridge and expressway traffic at rush hour can add time. You'll get an estimated arrival time before dispatch, and the app lets you follow the operator on the way.
Tell us where you are and what happened. You'll see the price before anyone is dispatched, then get connected with an available operator near you. Towing, flat tires, dead batteries, lockouts and fuel, all from one request.
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